FAQs | Purchase Policy
We want you to love your new hair! If for whatever reason, you are not thrilled with your purchase, you have 3 calendar days from the day you receive it to return on NEW (no final sale) Purchases. (No exceptions to the return policy)
Your hair piece must be sent back in the original condition it was received. This means the lace is not altered or cut. Hair is not washed or styled. The Piece is returned will all original material and packaging.
Each item will be inspected prior to return being applied.
All hair pieces sent back are subject to a 15% restocking fee for money returned. If you are looking for a credit to purchase another piece with us you will have the full credit applied to your next purchase (no re-stocking fee applied). Restocking and credits towards another purchase do not include shipping fees of ($20 on free domestic orders) which will not be included. Any express shipping fees including international or duties will not be refundable.
All wigs Marked Final SALE or Final CLEARANCE will not be eligible for return.
If you wish to return please contact us through firstname.lastname@example.org within 3 days of receiving your package with tracking number of returned shipment. Refunds will be processed in 2 business days of receiving order and after package has been inspected. We are under no liability for refunds or credits if you have shipped your package back without insurance and it becomes lost or stolen. Please make sure you utilize this service when shipping your purchase back.
Please contact us for the correct return address @
We do except customer orders on toppers and wigs. Custom Orders will include a non-refundable deposit $100 on toppers and $200 on wigs that goes toward the price of item. These do take some time to order so the deposit will be required at time of order, and the full payment due when item is ready to ship. Please allow 5-8 weeks for topper or wig to be made and custom colored. These items are not refundable as they are customized to fit your needs. Please email email@example.com for your customer order. We strive to do our best and will try to accommodate all orders as possible. Pricing is depended upon specifics and customizations in order.
Customer Order Non Refundable Deposit: Toppers: $100 | Wigs: $200
What kind of hair do you use?
The hair we use is of the finest quality. The listing will advise what type of hair it is you are purchasing.
We do list the following (Depending on the type of hair listed will depend on the price as Virgin European is more expensive than others). All listing are Human Hair.